Shipping policy
Thank you for shopping with Malika Gems. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received and verified.
Orders are not processed or shipped on weekends or major holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information, when available.
Shipping Times
Estimated delivery times vary depending on your location and the shipping method selected at checkout.
Typical delivery estimates:
- United States: 5–10 business days
- International: 7–21 business days (where available)
Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, customs processing, or other factors beyond our control.
Shipping Costs
Shipping rates are calculated at checkout based on your shipping address and selected delivery method.
From time to time, Malika Gems may offer free shipping promotions. Any applicable offers will be displayed on our website.
Tracking Your Order
When available, tracking information will be emailed to you once your order has been shipped. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before placing your order.
Malika Gems is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us. We will gladly work with the shipping carrier to help locate your package and find the best possible resolution.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery and include clear photos of the item and its packaging.
If the damage occurred during shipping, we will gladly replace the item or issue a full refund at no additional cost.
International Orders
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.
These fees are not included in the purchase price or shipping cost.
Contact Us
If you have any questions regarding shipping or your order, please contact us through our website's contact page. Our team is happy to assist you and will do our best to respond promptly.